KB17023 - Recommendations for managing network activity for wireless BlackBerry Device Software upgrades


When deploying wireless BlackBerry Device Software upgrades, to conserve usage of the wireless network you may want to deploy the upgrades in a prompted or staged method. The following are some recommendations:

1. When sending out the upgrade notice, include the option to download using non-wide area network (WAN) (non-cellular) transport protocols.
* Where possible, specify the use of Wi-Fi® and tethered protocols.
* If possible, avoid specifying WAN (cellular) based transports during peak hours of network activity.
2. Where possible, avoid specifying WAN-based transport when an upgrade notice has to be sent during peak hours.
* Enable WAN transports during non-peak hours and resend upgrade requests to BlackBerry smartphones.
3. Avoid specifying upgrades as mandatory unless it is absolutely critical.
* Making an upgrade mandatory causes the download to execute immediately for all target BlackBerry smartphones.
4. Stagger the number of upgrade requests for mandatory upgrades.
* Limit the number of upgrade requests for mandatory upgrades to a certain amount per day.
* Spread out sending upgrade requests over a period of days until all target BlackBerry smartphones are upgraded.

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