04-17-2009, 11:19 AM
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Join Date: Nov 2008
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KB03281 - APB message: The BES was unable to process the message
KB03281 - APB message: The BlackBerry Enterprise Server was unable to process the message
Environment
- BlackBerry® Enterprise Server versions 2.2 SP3 to 4.1 SP6 for IBM® Lotus® Domino®
- BlackBerry smartphones
Overview
The BlackBerry Enterprise Server sends the following all points bulletin (APB) to the BlackBerry smartphone: The BlackBerry Enterprise Server was unable to process the message.
You can still view this message in your desktop email program.
Your system administrator has been notified.
The APB is sent to the recipient's BlackBerry smartphone by personal identification number (PIN) messaging indicating that a message from IBM® Lotus Notes® was not processed and sent to the BlackBerry smartphone.
The BlackBerry Enterprise Server debug log displays the following entries: [10440] (07/21 06:30:14):{0xE84} Cannot open message 33142 for user User/Domain
[30123] (07/21 06:30:14):{0xE84} Received APB to send to relay. PIN:XXXXXXXX, SUBJECT:BlackBerry Service Message
[30125] (07/21 06:30:14):{0xE84} Send APB data. Destination=XXXXXXXX, Tag=2982781
[30413] (07/21 06:30:14):{0xE84} Sending APB to User/Domain (Tag=2982781, TransactionId=-1375633408, Size=294)
[40081] (07/21 06:30:14):{0xE84} SendToWirelessNetworkUsingSRP - SendQ, Tag=2982781
[40004] (07/21 06:30:14):{0xE84} Adding PIN APB request for 1 PIN number
[40000] (07/21 06:30:14):{0xC40} [SRP] Send data, Tag=2982781
Additional Information
Background
An APB message can be sent to the BlackBerry smartphone for the following reasons:
- Mail database corruption
- Unreadable message format
- Incompatible compression technique
- Network issues
- Unforeseen factors
- Mail file has reached a predefined quota threshold preventing the BlackBerry Enterprise Server from gaining access to the mail file
- Mail file may contain a corrupted message which the BlackBerry Enterprise Server is unable to process
- Low disk space on the BlackBerry Enterprise Server
In most cases, database corruption is the cause. It can be resolved by performing IBM Lotus Domino database maintenance tasks on the affected BlackBerry smartphone user's mail file. For information on maintenance tasks, see article KB02207.
If performing maintenance tasks does not resolve the issue, contact your service provider for further troubleshooting. If the message format or the compression technique is the cause of the APB, your service provider will need a copy of the message for troubleshooting.
APB messages are a feature enhancement of BlackBerry Enterprise Server software version 2.2.3 and later.
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