• BlackBerry® smartphones

1. On the Home screen of the BlackBerry smartphone, click Options.
2. Click Status and note the values listed for File Free and File Total.
3. Divide each of these two values by 1024, so that they are measured in kilobytes (KB).
4. Record the new values, and name them as Displayed File Free and Displayed File Total. For example, a File Free value of 15537404 bytes (B), divided by 1024, results in a Displayed File Free value of 15173 KB
   
5. Display the menu, and click Database Sizes.
6. Record the value shown in the Total Size field at the top of the screen.
7. Open BlackBerry Desktop Manager, then open the application loader tool.
   1. Click Next on the Welcome screen.
   2. Connect the BlackBerry smartphone to the computer and allow the application loader tool to detect it. You might be prompted to type a password.
8. Click Next on the Device Application Selection screen.
9. Verify that the List additional applications that are installed on the connected device check box is selected.
10. Record the value for the Total application space, located at the bottom of the window. Note: BlackBerry Device Software must be installed on the computer to display the correct total application space.
    
11. Calculate the Reserved Pictures Memory for BlackBerry smartphones that have integrated cameras. If a camera is not integrated, proceed to step 12.
    1. On the BlackBerry smartphone, open the Media application.
    2. Display the menu, and click Options.
    3. Note the Reserved Pictures Memory value and multiply that value by 1024.
    4. Record the value. For example, 2 MB * 1024 = 2048.
12. To calculate the Total Amount of Memory In Usage, add the values for Total Application Space, Total Size, and Reserved Pictures Memory (if applicable). For example, for a BlackBerry smartphone with an integrated camera: 43869 + 504.3 + 2048 = 46421.3 KB
    For example, for a BlackBerry smartphone without an integrated camera: 43869 + 504.3 = 44373.3 KB
13. To get the Calculated File Free value, subtract the value for Total Amount of Memory In Usage from the Total Flash Memory supported by the BlackBerry smartphone.

Note: Use the value of 62500 KB for the Total Flash Memory for the BlackBerry® Pearl™ 8100 Series, BlackBerry® 8800 Series, BlackBerry® 8700 Series, and the BlackBerry® 8300 Series, except for the BlackBerry® Curve™ 8330 smartphone. For the BlackBerry Curve 8330 smartphone, use the Total Flash Memory value of 94500 KB.
For example, for a BlackBerry smartphone with an integrated camera: 62500 - 46421.3 = 16078.7 KB
For example, for a BlackBerry smartphone without an integrated camera: 62500 - 44373.3 = 18126.7 KB

• If the Calculated File Free value is less than 5120 KB, see KB14320 for tips on maximizing memory for BlackBerry smartphones.
• If the Calculated File Free value is greater than 5120 KB, but the Displayed File free value is 0 bytes, contact your wireless service provider.