04-07-2009, 06:20 PM
|
 |
Proprietor
|
|
Join Date: Nov 2008
Posts: 2,237
|
|
KB13468 - Server is not responding or an error has occurred
KB13468 - Server is not responding or an error has occurred
Environment
- BlackBerry® Device Software 4.0 to 4.1
- BlackBerry® Enterprise Server software version 4.0 to 4.1
- BlackBerry smartphone
Overview
The BlackBerry smartphone stops responding and displays a status of Activating. The BlackBerry smartphone then attempts the enterprise activation process again every 10 minutes, displaying a Retrying status each time. After a period of time, the BlackBerry smartphone stops re-trying the enterprise activation process and displays one of the following messages:
The server is not responding. Please contact your System Administrator
An error has occurred. Please contact your System Administrator
Cause
This failure is reported when the Blackberry Enterprise Server does not process the initial notification from the BlackBerry smartphone in a timely manner. This issue might be caused by one of the following:
- The BlackBerry smartphone user account is not correctly configured for enterprise activation.
- The BlackBerry smartphone user account was not created on the BlackBerry Enterprise Server.
- An activation password was not created.
Resolution
Complete the appropriate resolution for the cause.
Cause 1
The BlackBerry smartphone user account is not correctly configured for enterprise activation.
Resolution
To activate a BlackBerry smartphone wirelessly, refer to the “Enabling wireless enterprise activation” section of the BlackBerry Wireless Enterprise Activation Technical Overview White Paper.
Cause 2
The BlackBerry smartphone user account was not created on the BlackBerry Enterprise Server.
Resolution
Create the BlackBerry smartphone user account on the BlackBerry Enterprise Server.
Cause 3
An activation password was not created.
Resolution
Create an activation password. For instructions, see KB03674.
Additional Information
Check the BlackBerry Messaging Agent (MAGT) log files to troubleshoot the issue. The log files are usually located in the Blackberry Enterprise Server installation directory in <drive>:\Program files\Research In Motion\Blackberry Enteprise Server\logs\<YYYYMMDD>. Check the MAGT log file for the day on which the enterprise activation process problem occurred.
Tip: Search the MAGT log files using the user name of the BlackBerry smartphone user's Simple Mail Transfer Protocol (SMTP) email address. For example, use testuser for testuser@rim.net.
__________________
http://blog.port3101.org/hdawg/
The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
|
Linear Mode
