Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack (6) Thread Tools Display Modes
KB10692 - Common issues with BlackBerry Collaboration Service and IM Connector
 
  6 links from elsewhere to this Post. Click to view. #1 (permalink)  
Old 04-01-2009, 03:07 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,252
Blog Entries: 147
Default KB10692 - Common issues with BlackBerry Collaboration Service and IM Connector

KB10692 - Common issues with BlackBerry Collaboration Service and BlackBerry Instant Messaging Connector


Environment

  • BlackBerry® Enterprise Server software version 4.1
  • Microsoft® Live™ Communications Server (LCS)
  • Microsoft® Office Communicator



Overview

If the BlackBerry Collaboration Service and the BlackBerry Instant Messaging Connector are unable to connect to the messaging server
  • Make sure that the BlackBerry Enterprise Server is installed on the correct Windows® account during the installation process.
  • Make sure that the BlackBerry Enterprise Server and LCS are configured to use the same protocol and port.
  • Make sure that the BlackBerry Collaboration Service is started before the BlackBerry Instant Messaging Connector.
  • Make sure that there is a Microsoft Office Communicator Web Access Server using the Asynchronous JavaScript® and XML (AJAX) protocol.
  • Make sure that the correct application is installed on the BlackBerry smartphone. Microsoft Office Communicator and LCS use different protocols and different applications. If the wrong instant messaging application is being used on the BlackBerry smartphone the application will not work. To check which application is installed on the BlackBerry smartphone, complete the following:
    1. For BlackBerry Device Software 4.0, go to Options > Applications.
    2. For BlackBerry Device Software 4.1, go to Options > Advanced Options > Applications.
    3. Press the Menu key and select Modules.
    4. For BlackBerry Enterprise Messenger (used for LCS) look for:
      • net_rim_bb_qm_lcs_resource_en
      • net_rim_bb_qm_lcs
    5. For Microsoft Office Communicator look for:
      • net_rim_bb_qm_oc_resource_en
      • net_rim_bb_qm_oc
    6. If the incorrect application is being used, the application needs to be removed from the BlackBerry smartphone, and the correct application installed.
  • Make sure that the BlackBerry smartphone user can log in to the instant messaging application from the computer. If this is not possible, the BlackBerry smartphone user will not be able to log in from the BlackBerry smartphone.
  • Make sure that the BlackBerry smartphone user is browsing the Internet using the BlackBerry MDS Connection Service. If the BlackBerry smartphone user cannot browse the Internet using BlackBerry MDS Connection Service, BlackBerry MDS and BlackBerry Collaboration Service may be turned off. Check the BlackBerry smartphone user properties on the BlackBerry Enterprise Server and make sure that these services are turned on.



Additional Information

For more information on error codes when logging in to BlackBerry Enterprise Messenger, see KB05479.
If the issue remains unresolved, logs may need to be reviewed. Use the following articles to enable the advanced logging for the BlackBerry Collaboration Service and BlackBerry Instant Messaging Connector:
  • KB04938 - Enable debug logging for the BlackBerry Collaboration Service
  • KB04939 - Enable debug logging for BlackBerry Instant Messaging Connector
__________________
http://blog.port3101.org/hdawg/

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
Reply With Quote
Sponsored Links
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


LinkBacks (?)
LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/810-kb10692-common-issues-blackberry-collaboration-service-im-connector.html
Posted By For Type Date
BlackBerry Enterprise Messenger - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums This thread Refback 08-31-2009 05:01 PM
Re: BlackBerry Enterprise Messenger - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums This thread Refback 07-17-2009 10:40 AM
Re: BlackBerry Enterprise Messenger This thread Refback 06-27-2009 02:06 PM
BlackBerry Support Community Forums - Re: BlackBerry Enterprise Messenger - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums This thread Refback 06-16-2009 02:20 PM
BlackBerry Support Community Forums - BlackBerry Enterprise Messenger - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums This thread Refback 06-11-2009 11:23 AM
BlackBerry Support Community Forums - Re: BlackBerry Enterprise Messenger - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums This thread Refback 06-09-2009 06:09 PM


All times are GMT -4. The time now is 08:25 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2