KB15934 - Address Book contacts entered on the BlackBerry smartphone prior to activation do not synchronize wirelessly

Environment

* BlackBerry® Enterprise Server for IBM® Lotus® Domino®
* BlackBerry smartphone

Problem

Note: The Contacts application is known as the Address Book application in BlackBerry Device® Software 4.5 and earlier.

Address Book contacts entered on the BlackBerry smartphone prior to activation do not synchronize wirelessly. Replication or synchronization of the Address Book is functioning correctly in IBM® Lotus Notes® and there are no duplicate contacts on the BlackBerry smartphone.

Cause

This issue may occur when database indexes are corrupted.

Resolution

To resolve this issue, re-sort the BlackBerry smartphone Address Book by First Name, Last Name and Company. The Sort By option can be found in the Options area of the Address Book application.

__________________
Si MCTS
Co-Owner
Port3101 - Your BES Connection

Don't forget, you can follow us on Twitter

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.