KB10321 - OpenDatabase() failed. User not started.
Environment
* BlackBerry® Enterprise Server software versions 4.0 and 4.1
* Microsoft® Exchange
Overview
After a BlackBerry device user account is added to BlackBerry Manager, the enterprise activation process cannot complete.
When this occurs, the Microsoft Windows® Event Viewer Application log displays the following messages:
Quote:
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20152
Date: 9/28/2006
Time: 10:20:17 AM
User: N/A
Computer: BLACKBERRY
Description:
The description for Event ID ( 20152 ) in Source ( BlackBerry Messaging Agent BLACKBERRY Agent 1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: OpenDatabase() failed for .
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20154
Date: 9/28/2006
Time: 10:20:17 AM
User: N/A
Computer: BLACKBERRY
Description:
The description for Event ID ( 20154 ) in Source ( BlackBerry Messaging Agent BLACKBERRY Agent 1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User not started.
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Cause
A communication error exists between the BlackBerry device user's mailbox and the BlackBerry Enterprise Server.
Resolution
This issue has more than one resolution.
Resolution 1
Ensure that the Microsoft Exchange messaging server is fully functional and that the information store where the BlackBerry device user mailbox resides is online.
Resolution 2
Verify permissions are set properly for the BlackBerry Enterprise Server service account. See
KB02276 for more information.
Resolution 3
If the BlackBerry device user's mailbox was moved to a different Microsoft Exchange Server or mailbox store, review
KB00142 for more information.
Resolution 4
If the BlackBerry Enterprise Server or the BlackBerry services were restarted, reset the connection to the Microsoft Exchange messaging server.
Note: Restarting the BlackBerry Enterprise Server delays message delivery to BlackBerry devices. For more information, see KB04789.
KB10321 - OpenDatabase() failed. User not started.
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