02-20-2009, 12:13 AM
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Proprietor
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Join Date: Nov 2008
Posts: 2,237
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KB13849 - Messages are delivered although the ea process is incomplete
KB13849 - Messages are delivered although the enterprise activation process is incomplete
Environment
- BlackBerry® device
- BlackBerry® Device Software 4.0 through 4.2
- BlackBerry® Enterprise Server software version 4.0 and later
Overview
An enterprise activation icon appears on the Home screen of the BlackBerry device, indicating that the enterprise activation process is not complete; however, the BlackBerry device user is able to send and receive messages.
Cause
The BlackBerry device has the Disable Wireless Bulk Loads IT policy turned on, or it has Wireless Synchronization turned off. The slow synchronization process is not complete.
Resolution
Determine if the BlackBerry device is activated by checking its IT policies. If necessary, turn off the Disable Wireless Bulk Loads IT policy and turn on Wireless Synchronization.
For more information on the Disable Wireless Bulk Loads policy, see KB04294.
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