KB11558 - Unable to delete new messages on BlackBerry device


Environment

• BlackBerry® Desktop Software
• BlackBerry Desktop Manager
• BlackBerry device

---

Overview

The BlackBerry device user is unable to delete any email on the BlackBerry device. When the BlackBerry device user tries to delete email on the BlackBerry device, nothing happens and no error message appears.

---

Cause

The Messages folder or the Folder ID database on the BlackBerry device has become corrupted.

---

Resolution

Back up the BlackBerry device using BlackBerry Desktop Manager.
Clear the Messages folder, Folder ID database, Folders, and Purge Messages database on the

BlackBerry device.
To perform the above tasks, complete the following steps:

1. Make sure your BlackBerry device is connected to your computer.
2. Open BlackBerry Desktop Manager and double-click Backup and Restore.
3. On the Backup and Restore window, click Advanced. The Backup/Restore window appears.
4. In the list of BlackBerry device databases, select Messages, Folder ID, Folders and Purge Messages then click Clear.
5. Click OK in the Warning window.
6. Click Close.

Perform a wired reconciliation of messages on the BlackBerry device to generate Folders and Folder ID as follows:

For BlackBerry Desktop Manager 4.1 and earlier

1. Connect your BlackBerry device to your computer.
2. Open BlackBerry Desktop Manager.
3. Double-click the Intellisync icon.
4. In the Synchronize now section, select the Reconcile messages check box.
5. Click Synchronize now.

For BlackBerry Desktop Manager 4.2 and later

1. Connect your BlackBerry device to your computer.
2. Open BlackBerry Desktop Manager.
3. Double-click the Synchronize icon.
4. In the Synchronize now section, select the Reconcile messages check box.
5. Click Synchronize now.

Restore Messages from IDP files on the BlackBerry device.

1. In BlackBerry Desktop Manager, open Backup and Restore.
2. Click Advanced.
3. Click File > Open and select the backup file (with the IPD extension) that you saved.
4. From Desktop File Databases listed in the left pane, select Messages, Folder, and Folder ID, and click the right arrow to move the databases to the right pane.
5. Click OK to allow the restore operation to overwrite the BlackBerry device databases.

__________________
http://blog.port3101.org/hdawg/

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.

This kind of kbase frustrates me. RIM tells companies that they don't need any software installed on users PCs. So we don't and we don't support Desktop Manager installed by the user. So why can't they come up with a solution for those who don't use Desktop Manager (short of wiping the device).