KB04297 - Turn on folder redirection for the subfolders that receive new messages

Environment

* BlackBerry® Desktop Software 4.0 to 4.2
* BlackBerry® Device Software 4.0 and later
* BlackBerry® Enterprise Server software versions 4.0 and 4.1 for Microsoft® Exchange
* BlackBerry® Enterprise Server software versions 4.0 and 4.1 for IBM® Lotus® Domino®
* BlackBerry smartphones
* Windows® 98 and later

Procedure

In BlackBerry Enterprise Server software version 3.6, the main folder of the messaging server is set to forward email messages to the BlackBerry smartphone by default.

In BlackBerry Enterprise Server software version 4.0, subfolders on the messaging server are also set to forward email messages to the BlackBerry smartphone by default.

Folder redirection can be configured from BlackBerry® Desktop Manager or from the BlackBerry smartphone.

To turn on folder redirection for the subfolders that receive new email messages, complete the appropriate task.

Note: The settings only apply to email messages received after the folder redirection changes have been saved.

Set up folder redirection from the BlackBerry smartphone

Note: Folder redirection setup on the BlackBerry smartphone requires BlackBerry Device Software 4.0 or later.

1. From the Home screen, go to Messages.
2. Display the menu, and select Options > Email Settings.
3. Click the trackwheel or press the menu key, and select Folder Redirection.
4. In the Folder Redirection menu, highlight the Mailbox and select Expand.
5. Under the Mailbox, highlight the Mailbox and select Expand.
6. Highlight the folder for which you want to turn on redirection.
7. Display the menu, and select Change Option.

Note: If Expand cannot be selected for any of the folders, or if the Change Option menu option is unavailable, turn Wireless Reconcile on the BlackBerry smartphone off and then on again. Wireless Reconcile is located at Messages > Options > Email Reconciliation.

8. Display the menu, and select Save to save the changes. New email messages that are filtered to the subfolder will now appear on the BlackBerry smartphone in a subfolder of the same name. Existing email messages from the subfolder will not reconcile and synchronize to the BlackBerry smartphone subfolder.

Set up folder redirection from BlackBerry Desktop Manager

BlackBerry Desktop Manager 4.0 and 4.1

1. Open BlackBerry Desktop Manager and double-click Redirector Settings.
2. Select the Advanced tab.
3. In the Folder redirection section, select the Selected folders option.
4. Click Choose Folders.
5. Expand the folder that receives new email messages in the Choose Folders window.
6. Select the folder that receives new email messages and any additional folders for which redirection is to be turned on.
7. Click OK to close the open windows.

BlackBerry Desktop Manager 4.2 or higher

1. Open BlackBerry Desktop Manager and double-click Email Settings.
2. Select the Advanced tab.
3. In the Folder redirection section, select the Selected folders option.
4. Click Choose Folders.
5. Expand the folder that receives new email messages in the Choose Folders window.
6. Select the folder that receives new email messages and any additional folders for which redirection is to be turned on.
7. Click OK to close the open windows.

Set up folder redirection from BlackBerry Enterprise Server

BlackBerry Enterprise Server software version 4.0

Note: Folder redirection is not available in the BlackBerry Manager Console in BlackBerry Enterprise Server software version 4.0 for IBM Lotus Domino.

1. In BlackBerry Manager, right-click a BlackBerry smartphone user's name, then click Properties.
2. Select the Redirection tab.
3. Select the Selected Folders option, then click Choose Folders.
4. Expand the folder that receives new email messages in the Choose Folders window.
5. Select the folder that receives new email messages and any additional folders for which redirection is to be turned on.
6. Click OK to close the Choose Folders window.
7. Click OK again.

BlackBerry Enterprise Server software version 4.1

1. Open BlackBerry Manager.
2. Select the server in the left pane.
3. Go to User > Service Access > Choose Folders.
4. Select the folders to redirect to the BlackBerry smartphone.
5. Select the folders and subfolders that are to be redirected to the BlackBerry smartphone.
6. Select the check box beside the folders for which redirection is to be turned on.
7. Click OK.

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Si MCTS
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