KB13589 - How to update the device.xml and vendor.xml files
Environment
- BlackBerry® Enterprise Server
- BlackBerry smartphones
Overview
Complete one of the following tasks to update the device.xml file:
Task 1
To download the updated device.xml and vendor.xml files, complete the following steps:
- Right-click the link for each of the following web sites and select Save Target As or Save Link As. https://www.blackberry.com/Desktop/Download/XML/Device.xml
https://www.blackberry.com/Desktop/Download/XML/Vendor.xml
- Save the files to C:\Program Files\Common Files\Research In Motion\AppLoader.
Note: On Windows® 64-Bit servers the path will be as follows:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
Task 2
Download and install the most recent version of BlackBerry® Device Software that is authorized from the wireless service provider's web site or from www.blackberry.com.
Note: Installing the most recent version of BlackBerry Device Software on the same computer that is hosting the BlackBerry Enterprise Server will automatically update the device.xml file.
Additional Information
If you are using a remote BlackBerry Manager to push software or check the status of the software push, you must have the same file versions of the vendor.xml and device.xml on the computer that is using the remote BlackBerry Manager.
This can be resolved by updating the device.xml and vendor.xml files located in C:\Program Files\Common Files\Research In Motion\AppLoader.
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device.xml and vendor.xml as of this posting are attached to this thread.
KB13589 - How to update the device.xml and vendor.xml files
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