KB05446 - What are BlackBerry Enterprise Server requirements for .wav file attachments


Environment

• BlackBerry® Device Software 4.2 to 4.7
• BlackBerry® Enterprise Server software version 4.0 Service Pack 6 (4.0.6) to 4.1 Service Pack 6 (4.1.6)
• BlackBerry smartphone

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Overview

To send and receive .wav files, the BlackBerry smartphone must be activated on a BlackBerry Enterprise Server running BlackBerry Enterprise Server software version 4.1.2 or later, and the BlackBerry smartphone must have BlackBerry Device Software 4.2 or later installed.

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Additional Information

To turn on the .wav file attachment distiller on the BlackBerry Enterprise Server, complete one of the following tasks:
For BlackBerry Enterprise Server software version 4.0.6 to 4.1.1 Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

1. Go to Start > Programs > BlackBerry Enterprise Server.
2. Click BlackBerry Server Configuration.
3. Select the Attachment Server tab.
4. Change Configuration Option to Attachment Server.
5. In the Distiller Settings field, make sure that Audio Attachments is selected.
6. Change Configuration Option to Connector Configuration.
7. In the Format Extensions field, type :wav at the end of the list.
8. Restart the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server software version 4.1.2 or later The .wav file attachment distiller is turned on by default.

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It should also be noted that the BES itself also has to have at a newer version of Windows Media Player installed on it.

I had all of the above (at 4.0.6) and the .wav files wouldn't open. I contacted RIM and they had me upgrade the WMP and they started working just fine.

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