KB15582 - BES may not work correctly in Exchange 2007 without public folders

hdawg · #1 (**permalink**) 01-28-2009, 07:22 AM

KB15582 - BlackBerry Enterprise Server may not work correctly in Microsoft Exchange 2007 environments without public folders

Environment

BlackBerry® Enterprise Server software version 4.1 to 4.1.6
Microsoft® Exchange Server 2007

Overview

The following error message appears in the BlackBerry Messaging Agent (MAGT) log entry during calendar lookup operations:

[Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]

Cause

Microsoft Exchange Server 2007 can be installed without public folders for environments with Microsoft® Outlook® 2007 and later as the messaging application. By default, the BlackBerry Enterprise Server requires public folder access. If public folders are not present, some functionality might be lost.

Resolution

Create a public folder storage group and database on the Microsoft Exchange Server. For more information on installing public folders in a Microsoft Exchange 2007 environment, visit the Microsoft Help and Support website.
Note: This resolution will be difficult to undo if the decision is made to not have public folders in the Microsoft Exchange environment.

Workaround

Note: BlackBerry smartphone users will not be able to use the Calendar lookup function on their BlackBerry smartphones. Public folders are required for this feature to work.
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.
To work around this issue, complete the following steps:

Configure the BlackBerry Enterprise Server to connect to the Microsoft Exchange Server 2007 without requiring public folders.
Open the Registry Editor.
Locate the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem\CDO. If the CDO entry does not exist then add the key by right clicking on the Windows Messaging Subsystem key.
Within the registry key, create a Dword called Ignore No PF and assign it a decimal value of 1.
Save the changes and then close the Registry Editor. Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
Restart the BlackBerry Enterprise Server services.
Restart BlackBerry Manager.

Note: No change is required for Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 with public folders. If you are using Microsoft Exchange with public folders, and a similar error is present, see KB00886.

knottyrope · #2 (**permalink**) 01-28-2009, 02:21 PM

If it needs it then why cant it be accessed from the device, LOL.

hdawg · #3 (**permalink**) 01-28-2009, 02:28 PM

It can. The BES accesses the public folder free/busy data to report back availability.

As far as accessing other public folder data, no not yet ... but why do you care anyway; you don't have a BB

hdawg · #4 (**permalink**) 05-26-2009, 12:56 AM

updated

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