01-21-2009, 08:24 AM
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Join Date: Nov 2008
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KB12487 - How to back up the data on a BlackBerry smartphone
KB12487 - How to back up the data on a BlackBerry smartphone
Environment
- BlackBerry® Desktop Manager 4.1 through 4.5
- BlackBerry smartphones
Overview
You can perform a full or selective backup of the BlackBerry smartphone data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
- Connect the BlackBerry smartphone to the computer running BlackBerry Desktop Manager.
- Open BlackBerry Desktop Manager.
- Double-click Backup and Restore.
- Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
- Choose a location to save the backup file, and then click Save.
Additional Information
If you are running BlackBerry® Device Software 4.0 or later and the BlackBerry smartphone is connected to a BlackBerry® Enterprise Server running software version 4.0 or later, there is a wireless backup process that can archive certain information. Depending on the BlackBerry Device Software version, the following information cannot be archived:
BlackBerry Device Software 4.0 to 4.0.2
- All message types
- Saved messages
- BlackBerry® Messenger contacts
- Content store (for example, ring tones, and pictures)
- Group addresses
- SureType® Learning Date (through the Learning Data Manager)
BlackBerry Device Software 4.1
- Email messages
- Multimedia Message Service (MMS) messages Note: In BlackBerry Enterprise Server software version 4.1, there is an option for archiving personal information number (PIN) messages and Short Message Service (SMS) messages using an IT policy.
- BlackBerry Messenger contacts
- Content store (for example, ring tones, and pictures)
- Group addresses
BlackBerry Device Software 4.2
- Email messages
- MMS messages Note: In BlackBerry Enterprise Server software version 4.1, there is an option for archiving PIN messages and SMS messages using an IT policy.
- Content store (for example, ring tones, and pictures)
- Group addresses
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