01-19-2009, 10:02 AM
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Proprietor
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Join Date: Nov 2008
Location: London, UK
Posts: 1,046
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KB10374 - Default Messaging Service is incorrect
KB10374 - Default Messaging Service is incorrect
Environment
- BlackBerry® Enterprise Server
- BlackBerry® Internet Service
- BlackBerry smartphones
Overview
New email messages appear to be coming from a different source than intended by the sender.
Cause
The possible causes of this issue are as follows:
- An incorrect messaging service is being used. BlackBerry smartphones associated with BlackBerry Internet Service and BlackBerry Enterprise Server accounts, or BlackBerry Internet Service and BlackBerry® Desktop Redirector accounts, give BlackBerry smartphone users the option to specify which messaging service is used to send email messages.
- The default messaging service is used when sending an email message to a contact for the first time.
Resolution
Determine the default email service, and change to the correct email service by completing the following steps:
- Go to Options > Advanced Options > Message Services.
- The Messaging (CMIME) option displays the current default service.
- Display the menu and select an available alternative service.
- When the default service is selected, display the menu and save the changes. This setting determines which email service is used when a new email message is composed, or when a contact is selected from the address book, and Email <contact name> is selected from the menu.
It is possible to make changes to the option selected in the procedure above for individual contacts or for email messages while the BlackBerry smartphone user is composing an email message. To do this, complete the following steps:
- Scroll to the top of the Compose screen, and highlight the Send Using option.
- Display the menu, and select the email service from where the email message is sent.
When the above steps are performed for an individual contact, the change will be saved. The next time an email message is sent to that contact, the same email service will be used to send the message.
Note: In BlackBerry® Device Software 4.2.2 and later, the Message Services option is replaced by Default Services. To change the default messaging service, go to Options > Advanced Options > Default Services.
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