KB15376 - Use the BlackBerry Enterprise Server User Admininstration Tool service logs to gain detailed information on BlackBerry User Admin Client errors
Environment
* BlackBerry® Enteprise Server Resource Kit
* BlackBerry® Enterprise Server User Administration Tool
Overview
Errors encountered with the BlackBerry Enterprise Server User Administration Tool client can sometimes be very generic and non-descriptive in nature. An example of this is the following message:
Quote:
[11:58:22] BESUserAdmin: oAuthenticate - Access denied . Review server logs for more information. Error Code: -65 (Client verification failed.)
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Reviewing the BlackBerry User Admin Service log (BBUA) can provide more details as to why a generic error for the BlackBerry User Admin client occurs. The following log lines are examples and can provide additional insight into an error:
Quote:
[30000] (04/09 11:48:24.984):{0x142C} Host passed authentication.
[10000] (04/09 11:48:48.359):{0x142C} Host failed authentication. Wrong password.
[10000] (04/09 11:49:37.703):{0x142C} Host failed authentication. Wrong password.
[10000] (04/09 11:49:37.703):{0x142C} To reallow client commands from hostname , add the hostname to the registry key HKCU\Software\Research In Motion\BlackBerry Enterprise Server\Admin\ReallowHostnames
[10000] (04/09 11:58:22.703):{0x1E30} Host failed authentication. Too many wrong password attempts.
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KB15376 - Use the BlackBerry Enterprise Server User Admininstration Tool service....
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