01-14-2009, 06:49 PM
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Join Date: Nov 2008
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KB10058 - Error code 5608 when starting the BB Dispatcher after moving BESMgmt DB
KB10058 - Error code 5608 when starting the BlackBerry Dispatcher after moving the BlackBerry Configuration Database to a remote Microsoft SQL Server
Environment
- BlackBerry® Enterprise Server software versions 4.0 and 4.1
Overview
When trying to start the BlackBerry Dispatcher, after moving the BlackBerry Configuration Database to a remote Microsoft® SQL Server®, you receive error code 5608.
Cause
This issue may be caused by one of the following:
- The Microsoft SQL Server does not have the error codes in the master table database for the BlackBerry Dispatcher service to start.
- The BlackBerry Configuration Database transaction logs are full.
Resolution
Complete the appropriate resolution.
Cause 1
The Microsoft SQL Server does not have the error codes in the master table database for the BlackBerry Dispatcher service to start.
Resolution
- Extract the service pack for the BlackBerry Enterprise Server software version that you are using to a folder location.
- Copy the Database folder from the extracted folder location to the remote Microsoft SQL Server.
- Open the BESMgmt.cfg file in a text-editing application (for example, Microsoft Notepad).
- Type cmd=Migrate.
- Make sure the Microsoft SQL Server and BlackBerry Configuration Database names are correct.
- Save and close the BESMgmt.cfg file.
- Open a command prompt and navigate to the database folder.
- From the command prompt, type createdb besmgmt.cfg.
- Verify that the account that you are logged in to the Microsoft SQL Server with has access to the BlackBerry Configuration Database.
- Start the BlackBerry Dispatcher service.
Cause 2
The BlackBerry Configuration Database transaction logs are full.
Resolution
- Back up the transaction logs on the database server for the BlackBerry Configuration Database.
- Increase the maximum size of the transaction logs.
Both steps can be performed by following KB03968.
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