01-13-2009, 09:39 AM
|
 |
Proprietor
|
|
Join Date: Nov 2008
Posts: 2,238
|
|
KB15964 - BlackBerry Messaging Agent stops responding when attempting to start a user
KB15964 - BlackBerry Messaging Agent stops responding when attempting to start a BlackBerry smartphone user account
Environment
- BlackBerry® Enterprise Server software version 4.1.x for Microsoft® Exchange
- SDR161227
Overview
The BlackBerry Messaging Agent stops responding when attempting to start a BlackBerry smartphone user account.
The following log shows the starter thread in the MAGT log:
{0x1688} [DIAG] EVENT=Register_thread, THREADID=0x1688, THREADNAME="StarterThread"
The following log displays the failure of the thread:
{0x1688} Starting handheld for User, J. (Joe)
{0x1688} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=CORP/ou=Administrative Group/cn=Configuration/cn=Servers/cn=SERVER/cn=Microsoft Private MDB, MailboxDN=/o=CORP/ou=Administrative Group/cn=Recipients/cn=A972651
{0x1688} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=CORP/ou=Administrative Group/cn=Recipients/cn=A972651'
{0x1688} {Joe.User@corp.com} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x013d2c90 (STLAP457005)
{0x1688} PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
{0x1688} PMDatabase::OpenNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'
{0x1688} MAPI: Unable to start advise (0x8007000e)
{0x1688} UserControl::StopWorking called while not running
{0x1688} User User, J. (Joe) not started
Cause
This issue has multiple causes.
- The BlackBerry smartphone user's mailbox was removed from Microsoft® Exchange, but the BlackBerry smartphone user was not removed from the BlackBerry Enterprise Server.
- The BlackBerry smartphone user's mailbox was disabled in Microsoft Exchange.
Resolution
To resolve this issue, remove the affected BlackBerry smartphone users from the BlackBerry Enterprise Server. For more information, see KB11638.
__________________
http://blog.port3101.org/hdawg/
The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
|
Linear Mode
