01-10-2009, 12:52 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB15787 - Set up users for pending messages monitoring on the BMS
KB15787 - Set up users for pending messages monitoring on the BlackBerry Monitoring Service
Environment
- BlackBerry® Enterprise Server for IBM® Lotus® Domino®
- BlackBerry Monitoring Service 4.1.5
Overview
To set up BlackBerry smartphone users for pending messages monitoring on the BlackBerry Monitoring Service, complete the following steps:
- Log in to the BlackBerry Monitoring Service.
- Click the Monitoring Console tab.
- Select the server name in the left pane.
- Click on Manage User Thresholds in the Available Tasks window.
- In the Message Statistics box on the next screen, define when you want an alert sent to the Messages window on the BlackBerry Monitoring Service beside the Pending label.
- Select the check box beside the Pending label.
- Select Update Selected - Inclusive in the Available Tasks box.
Additional Information
A Failed Alert is sent to the Messages window when any BlackBerry smartphone user's pending count exceeds 200 (201+). To send alerts to an administrator, complete the following steps:
- Click the Configuration tab.
- Click the Notifications tab.
- Enter the email addresses to send the notifications to, the from email address, and the Simple Mail Transfer Protocol (SMTP) server information.
- Click Update to accept the changes.
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