KB14328 - IT policy was rejected so enterprise activation has been cancelled

Environment

* BlackBerry® Device Software 4.0 through 4.7
* BlackBerry® Enterprise Server software versions 4.0 and 4.1 for Microsoft® Exchange
* BlackBerry smartphone

Overview

When activating a BlackBerry smartphone over the wireless network, the following error message is displayed on the BlackBerry smartphone:

IT policy was rejected so enterprise activation has been cancelled

Resolution

Warning: The following procedure will delete all data and applications on the BlackBerry smartphone. Back up data prior to wiping the BlackBerry smartphone.

To back up data and applications on the BlackBerry smartphone, see KB12487

Complete the following steps to remove all data and applications from the BlackBerry smartphone:

1. Go to Options > Security Options > General Settings.
2. Open the menu and select Wipe Handheld.
3. Select Continue and type the word blackberry to continue.

Important: Do not remove the battery from the BlackBerry smartphone during this process.

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Si MCTS
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HUH? Since when does the Wipe Handheld command delete applications?

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You may know me as Juwaack68

You see, if we wrote this stuff instead of RIM then the world would be a more accurate place!

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Si MCTS
Co-Owner
Port3101 - Your BES Connection

Don't forget, you can follow us on Twitter

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.

On newer devices (I think 4.2.2.x and later?) when you do a wipe handheld from the device you should get the option to also remove 3rd party applications.

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I do remember seeing that....it's defaulted to no (or unchecked), I believe.

Me thinks RIM needs to update their documentation.

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You may know me as Juwaack68

Joolie,

Your correct, it prompts you to remove them if you want but you must check the box to do so. It's 4.2.2.x and after devices only though.

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audit

How about this, would this require that box to be checked?

Remote Wipe Reset to Factory Defaults
Specify whether the BlackBerry device resets itself to factory default settings when it receives the Erase Data and Disable Handheld IT Admin command over the wireless network. Set this IT policy rule to True to require the BlackBerry device to permanently delete its stored IT policy and delete all third party applications, in addition to performing the BlackBerry device wipe process.

With this set the box doesn't matter. Whenever I'm doing testing I use this option. The wipes occur much faster too; why, I don't know ... but they do.

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