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KB05392 - Control and remove third-party applications using a software configuration
 
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Old 01-06-2009, 04:04 PM
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Default KB05392 - Control and remove third-party applications using a software configuration

KB05392 - Control and remove third-party applications using a software configuration

Environment

  • BlackBerry® Enterprise Server software version 4.0 and 4.1
  • BlackBerry smartphones



Overview

This article explains how to set up a software configuration to control and remove third-party applications from a BlackBerry smartphone. All applications that are assigned the Optional policy (created in the following procedure) will be installed on the BlackBerry smartphone. All other applications will be restricted and cannot be installed.
Note: There is a delay when third-party applications are pushed to the BlackBerry smartphone. To immediately poll for missing applications on a BlackBerry smartphone, open the BlackBerry Manager, right-click the BlackBerry smartphone user, and select Deploy Applications. This feature is available in BlackBerry Enterprise Server software version 4.1.4 and later. Please see knowledge base article KB14188 for more information about Deploy Applications.
Note: The BlackBerry smartphone user can delete applications that are installed automatically on the BlackBerry smartphone.
To control and remove third-party applications using a software configuration, complete the following tasks:
Task 1: Index the third-party applications
  1. On the computer that is hosting the BlackBerry Enterprise Server, go to C:\Program Files\Common Files\Research In Motion\Shared.
  2. Create a folder called applications. Note: If you cannot create this folder on the computer that is hosting the BlackBerry Enterprise Server, install the BlackBerry® Desktop Software.
  3. In the applications folder, create a folder called .
  4. Copy the BlackBerry smartphone installation files (the .alx and .cod files) to the folder.
  5. To index the applications listed in this folder, open a command prompt and type cd C:\Program Files\Common Files\Research In Motion\AppLoader.
  6. Type Loader.exe /index and press Enter.
  7. Share the C:\Program Files\Common Files\Research In Motion\ folder on the network as Read-only.
Note: If you want to add new software to the indexed software list, run the Loader.exe /index command again to list the software in the software configuration screen.
Task 2: Create the software configuration
  1. Complete one of the following tasks:
    • For BlackBerry Enterprise Server software version 4.0 and earlier, open the BlackBerry Handheld Configuration Tool and select the Configurations tab.
    • For BlackBerry Enterprise Server software version 4.1, open BlackBerry Manager and select the Software Configurations tab.
  2. In the Common tasks menu, click Add New Configuration.
  3. Name the new configuration.
  4. In the Handheld Software Location or Device Software Location field, specify the shared directory described in step 7 of Task 1. All indexed software is listed under the Application Name section. Note: A local drive cannot be chosen for this step. Use the \\\ > format instead.
  5. Click Policies and create a new policy called Disallowed.
  6. In the Application Control Policy window, change the Disposition field to Disallowed and click OK.
  7. Click Policies and create a new policy called Optional.
  8. In the Application Control Policy window, change the Disposition field to Optional and click OK.
  9. Click Policies and create a new policy called Required.
  10. In the Application Control Policy window, change the Disposition field to Required and click OK.
  11. Click OK.
  12. In the Device Software Configuration window, click the Policy drop-down list and select the Disallowed policy. Note: This prevents all software from being installed on a specified BlackBerry smartphone. Any restricted software that is currently installed on a BlackBerry smartphone will be automatically removed by this software policy. To view all software that has been indexed, expand the Application Software heading. Then you can choose whether or not the listed software is required or optional.
  13. Click OK to close the Handheld Software Configuration or Device Software Configuration screen.
  14. In BlackBerry Enterprise Server software version 4.1, complete the following steps:
    1. Select the BlackBerry smartphone user or the BlackBerry smartphone user group.
    2. Under Device Management, in the Tasks list, select Assign Software Configuration.
    3. On the Select a software configuration screen, select the software configuration and click OK.
Note: The software configuration allows multiple BlackBerry smartphone users to be selected when assigning the configuration. To select multiple BlackBerry smartphone users, press the Ctrl key or the Shift key.
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Last edited by hdawg; 02-25-2009 at 08:01 AM. Reason: KB Updated
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Old 02-25-2009, 08:01 AM
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