Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB10732 - BlackBerry smartphone is detected as RIM Mass storage device instead of ...
 
  #1 (permalink)  
Old 09-22-2009, 08:55 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB10732 - BlackBerry smartphone is detected as RIM Mass storage device instead of ...

KB10732 - BlackBerry smartphone is detected as RIM Mass storage device instead of BlackBerry device in Windows Device Manager


Environment

  • BlackBerry® Pearl™ 8100 smartphone
  • BlackBerry® 8800 smartphone
  • BlackBerry® Desktop Software version 4.2
  • Windows®



Overview

The BlackBerry smartphone is detected as a RIM Mass storage device instead of a BlackBerry device in the Windows Device Manager.



Cause

Summary of Causes

This issue may be caused by one of the following:
  1. Either incorrect drivers were installed for BlackBerry smartphone, or Windows Update has not been run on the BlackBerry smartphone user's computer since September 1, 2006.
  2. RIM Mass Storage Mode or the media card is not functioning correctly.
  3. The USB port is disabled.
  4. The USB adapter is not up to date.
  5. The USB controllers are not functioning correctly.



Resolution

Cause 1

Either incorrect drivers were installed for BlackBerry smartphone, or Windows Update has not been run on the BlackBerry smartphone user's computer since September 1, 2006.
Resolution

Install on the computer USB Driver 3.x (included with BlackBerry Desktop Software version 4.2).
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Open the Device Manager, and then expand Universal Serial Bus controllers.
  4. Right click RIM Mass storage device, and then select Update Driver. Windows will search for the drivers using Windows Update.

Cause 2

RIM Mass Storage Mode or the media card is not functioning correctly.
Resolution

Perform the following:
  1. Set Auto Enable Mass Storage Mode and Mass Storage Mode Support to No.
  2. Remove the media card from the BlackBerry smartphone.
  3. If the issue still persists, set Media Card Support to Off.

Cause 3

The USB port is disabled.
Resolution

Configure the USB Root Hub settings to prevent the computer from turning off the USB port. To do this, perform the following:
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Right-click USB Root Hub, and then select Properties.
  4. Click the Power Management tab.
  5. Clear the Allow the computer to turn off this device to save power option, and then click OK.

Cause 4

The USB adapter is not up to date.
Resolution

Install the latest version of the USB adapter on the computer.

Cause 5

The USB controllers are not functioning correctly.
Resolution

Remove and reinstall the USB controllers.
Note: Verify that the original drivers software that came with the computer is readily available before removing USB controllers. In all instances, contact the computer manufacturer for guidance with the exact steps involved in completing this procedure.
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand Universal Serial Bus controllers.
  4. Uninstall all available instances of USB Root Hub.
  5. Restart the computer. Windows should automatically reinstall the USB controllers. Note: For more information, see the Microsoft Knowledge Base and search for article 310575. If the issue persists, contact your administrator or computer manufacturer for hardware support.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Mass Storage Failure - Is there a RIM solution? hegnerd Power Users 3 09-22-2009 08:19 PM
KB13564 - How to enable or disable mass storage mode on the BlackBerry smartphone hdawg Featured BlackBerry KB Articles 0 09-16-2009 10:04 PM
KB11879 - What is mass storage mode hdawg Featured BlackBerry KB Articles 0 09-16-2009 10:04 PM
KB04772 - Mailbox move repeatedly detected in the BlackBerry Messaging Agent log hdawg Featured BlackBerry KB Articles 0 08-23-2009 09:05 PM
KB00510 - Register a BlackBerry smartphone or RIM device over the wireless network hdawg Featured BlackBerry KB Articles 1 08-22-2009 02:27 PM


All times are GMT -4. The time now is 01:26 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2