Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB10644 - "Device State Invalid Error" when trying to push a software configuration
 
  #1 (permalink)  
Old 09-21-2009, 08:58 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB10644 - "Device State Invalid Error" when trying to push a software configuration

KB10644 - "Device State Invalid Error" when trying to push a software configuration


Environment

  • BlackBerry® Enterprise Server version 4.0 to 4.1
  • BlackBerry smartphones
  • SDR117635
  • SDR118056
  • SDR180382



Overview

Software configurations are pushed incorrectly to the BlackBerry smartphone. In BlackBerry Manager, the Status field for the BlackBerry smartphone indicates Device State Invalid.
The following error messages appear in the BlackBerry Policy Service (POLC) log file:
[30000] (01/01 00:00:00.000):{0xF6C} Device contains various instances of module group "Module.Group.Name"
[20000] (01/01 00:00:00.000):{0xF6C} The current state for PIN ###### is not available.
[20000] (01/01 00:00:00.000):{0xF6C}
{user@domain.com, PIN=######, UserId=##}RequestHandler::PollForMissingApps: GetHHCodePackages failed with the error: HHCM_NO_STATE_INFO_FOR_PIN.
Or:
[30000] (01/01 00:00:00.000):{0xF6C} Device contains various instances of module "Module.Name"
[20000] (01/01 00:00:00.000):{0xF6C} The current state for PIN ###### is not available.
[20000] (01/01 00:00:00.000):{0xF6C}
{user@domain.com, PIN=######, UserId=##}RequestHandler::PollForMissingApps: GetHHCodePackages failed with the error: HHCM_NO_STATE_INFO_FOR_PIN.



Cause

The BlackBerry Enterprise Server monitors the applications, and their modules, that are installed on BlackBerry smartphones. The BlackBerry Enterprise Server has detected that it has multiple records for the same application or module for a particular BlackBerry smartphone. This creates a conflicting state for the BlackBerry Enterprise Server and the described log lines are printed. This is caused when the BlackBerry smartphone does not correctly report back to the BlackBerry Enterprise Server changes to it's application list.



Resolution

This issue has been addressed in BlackBerry® Device Software version 4.5.0.115 for EDGE smartphones and 4.5.0.129 for CDMA smartphones. To upgrade your BlackBerry smartphone to BlackBerry Device Software version 4.5 follow the instructions found in KB03901. You may need to download the BlackBerry Device Software from your wireless service provider's web site.
After upgrading to BlackBerry Device Software version 4.5, you must delete the duplicate entries that exist in the BlackBerry Configuration Database to allow the software configuration to be pushed to the BlackBerry smartphone. A Structured Query Language (SQL) script has been created by our development team to remove duplicate modules in the database. To request this script, contact technical support and refer to SDR118056.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-22-2010, 04:01 PM
BES Activated
 
Join Date: Jun 2010
Posts: 1
Default

Was anyone able to get the SQL script from RIM? We don't have a support contract with them unfortunately.
Reply With Quote
  #3 (permalink)  
Old 08-16-2010, 03:56 PM
BES Activated
 
Join Date: Apr 2009
Location: kansas
Posts: 6
Default SQL script from RIM is below. Make sure and backup DB beofre running....

delete from syncdevicemgmt
where userconfigid in (select userconfigid from syncdevicemgmt where TableId=2 and Data like '%'+'net_module_name'+'%'+1.0+'%')
and
userconfigid in (select userconfigid from syncdevicemgmt where TableId=2 and Data like '%'+'net_module_name'+'%'+2.0+'%')
and
Data like '%'+'net_module_name'+'%'+1.0+'%'
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
KB19175 - "Device Status Unknown" when try to push an application from a software ... hdawg Featured BlackBerry KB Articles 0 09-21-2009 08:50 PM
KB15663 - Configuration Status in BlackBerry Manager shows "Device not supported" hdawg Featured BlackBerry KB Articles 0 09-16-2009 09:19 PM
KB04161 - Error "Invalid properties in MsgSvcTable" or "Invalid properties in ... hdawg Featured BlackBerry KB Articles 0 09-14-2009 10:14 PM
KB12522 - Error "Message included an invalid address" when sending an email using BES hdawg Featured BlackBerry KB Articles 0 08-30-2009 11:49 AM
KB04891 - "Invalid ID" error message appears when logging in to Enterprise Messenger hdawg Featured BlackBerry KB Articles 0 07-22-2009 04:15 PM


All times are GMT -4. The time now is 02:12 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2