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KB15885 - Unable to save videos as a result of IT policy External File System ...
 
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Old 09-20-2009, 04:30 PM
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Default KB15885 - Unable to save videos as a result of IT policy External File System ...

KB15885 - Unable to save videos as a result of IT policy External File System Encryption Level (including multimedia directories) being enabled.


Environment

  • BlackBerry® 8000 Series smartphones that include video capture capability
  • BlackBerry® Enterprise Server versions 4.0 and 4.1
  • SDR189559



Overview

Unable to save videos as a result of IT policy External File System Encryption Level (including multimedia directories) being enabled.


Workaround

Do not implement the IT policy External File System Encryption Level (including multimedia directories), instead use External File System Encryption Level (excluding multimedia directories).
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