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KB10635 - "Unable to connect to the database"
 
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Old 09-20-2009, 04:28 PM
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Default KB10635 - "Unable to connect to the database"

KB10635 - "Unable to connect to the database"


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® SQL Server®



Overview

When opening BlackBerry Manager or installing the BlackBerry Enterprise Server, the following error is displayed:
Unable to connect to the database
The BlackBerry Manager debug log displays the following:
[10224] (12/13 16:54:49):{0xCA8} Database error (err=-2147467259, native err=17) - [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.

[10213] (12/13 16:54:49):{0xCA8} OpenDB: COM Error (80004005): Unspecified error.

[10214] (12/13 16:54:49):{0xCA8} OpenDB: OPEN_DB failed.

[10208] (12/13 16:54:49):{0xCA8} DBInit: OpenDB failed - 0.
This error may also appear in the BlackBerry Enterprise Server Application log.



Cause

This problem may be caused by one of the following:
  1. The MSSQL Service is not started.
  2. The required versions of Microsoft SQL Server Desktop Engine (MSDE) or Microsoft SQL Server and Microsoft Data Access Component (MDAC) are not installed.



Resolution

Complete the appropriate resolution for the cause of this problem.

Cause 1

The MSSQL Service is not started.
Resolution 1

Start the MSSQL Service.
Note: If the MSSQL Service stops after starting automatically, make sure that TCP/IP and Named Pipes protocols are enabled for the Microsoft SQL Server instance. If the protocols are enabled, consult the Application and System logs for more information.

Cause 2

The required versions of MSDE or Microsoft SQL Server and MDAC are not installed.
Resolution 2

Install Microsoft SQL Server 2000 Service Pack 2 or later, or install MSDE 2000a. Install MDAC version 2.8 or later with security patch MS04-003.
Note: For more information on security bulletin MS04-003, search for Microsoft Security Bulletin MS04-003, in the Microsoft TechNet web site.
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