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KB05281 - Mailstore Adaptor DLL has failed to initialize
 
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Old 09-20-2009, 04:25 PM
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Default KB05281 - Mailstore Adaptor DLL has failed to initialize

KB05281 - Mailstore Adaptor DLL has failed to initialize


Environment

  • BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange
  • Microsoft® Outlook® 2007



Overview

You create a BlackBerry device user account in Microsoft® Active Directory® and add it to the Security Administrator group (rim_db_admin_security) in BlackBerry Manager. The mailbox is not enabled for the BlackBerry device user account, and the Messaging Application Programming Interface (MAPI) profile is not resolved. When you open BlackBerry Manager, you receive the following message:

If you try to add the BlackBerry device user to the BlackBerry Enterprise Server, you receive the following message:
The function is unavailable because the Mailstore Adaptor DLL has failed to initialize.



Cause

The MAPI profile for the BlackBerry device user that is currently logged in is corrupt or does not exist.


Resolution

Resolution 1:

To resolve the issue, recreate the MAPI profile, or delete it before recreating it.

Resolution 2:

If using Outlook 2007 the user would need to have the supported MAPI clients installed such as MAPI/CDO 1.2.1.
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