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KB17168 - Wireless email reconciliation uses large amounts of system resources ...
 
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Old 09-20-2009, 04:16 PM
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Default KB17168 - Wireless email reconciliation uses large amounts of system resources ...

KB17168 - Wireless email reconciliation uses large amounts of system resources and memory


Environment

  • BlackBerry® Enterprise Server software version 4.1 Service Pack 4 (4.1.4) for IBM® Lotus® Domino®
  • SDR147879



Overview

Wireless email reconciliation uses large amounts of system resources and memory.



Cause

A BlackBerry smartphone user is running wireless email message reconciliation through the BlackBerry Enterprise Server and wired email message reconciliation through the BlackBerry® Desktop Manager. The BlackBerry Enterprise Server refers to mail database folders using 10 digit numbers while the BlackBerry Desktop Manager uses 5 digit numbers.
During the wired email message reconciliation, the folders in the BlackBerry smartphone user's State Database are renamed using 5 digit numbers. As a result, the BlackBerry Enterprise Server cannot find the BlackBerry smartphone user's email message folders, and must scan the entire mail file to perform wireless folder management.



Resolution

To resolve this issue, upgrade to BlackBerry Enterprise Server software version 4.1 Service Pack 5 (4.1.5) or later for IBM Lotus Domino.
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