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KB05382 - Messages sent from Microsoft Entourage do not appear on the BlackBerry ...
 
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Old 09-16-2009, 10:08 PM
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Default KB05382 - Messages sent from Microsoft Entourage do not appear on the BlackBerry ...

KB05382 - Messages sent from Microsoft Entourage do not appear on the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server version 4.0 - 5.0 for Microsoft® Exchange
  • Microsoft® Exchange Server 2000 - 2007
  • Microsoft® Entourage®
  • SDR98016



Overview

When an email message is sent from a Microsoft Entourage email client served by a Microsoft Exchange Server account associated with a BlackBerry Enterprise Server, the message does not appear on the BlackBerry smartphone.



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.



Additional Information

Microsoft Entourage does not support Messaging Application Programming Interface (MAPI) connections to Microsoft Exchange Servers, instead Microsoft Entourage uses the following protocols:
  • Microsoft Entourage uses Web-based Distributed Authoring and Versioning (WebDAV) to access calendar information on the Microsoft Exchange Server
  • Microsoft Entourage uses Lightweight Directory Access Protocol (LDAP) for the global address list
  • Microsoft Entourage uses Internet Mail Access Protocol (IMAP) for email folders
  • Microsoft Entourage uses Simple Mail Transfer Protocol (SMTP) to send email messages
For details, see Microsoft Knowledge Base article 832960 at Microsoft Help and Support.
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