09-16-2009, 10:07 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB18998 - How to reset a BlackBerry smartphone to factory defaults
KB18998 - How to reset a BlackBerry smartphone to factory defaults
Environment
- BlackBerry® Device Software versions 4.3 to 4.7
- BlackBerry® Desktop Software version 4.7 to 5.0
Overview
To reset a BlackBerry smartphone to factory defaults perform the following steps:
Warning: Back up the BlackBerry smartphone. For assistance backing up the BlackBerry smartphone, see KB11625.
- Connect the BlackBerry smartphone to the computer.
- Open Start > Programs > Accessories > Command Prompt.
- Type cd C:\Program Files\Common Files\Research In Motion\Apploader
- Type loader.exe /resettofactory Note: BlackBerry® Desktop Manager 4.7 to 5.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry Device Software versions 4.3 to 4.7.
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