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KB19159 - Unable to install MR1 for BES 5.0 on a Windows 2008 Server
 
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Old 09-16-2009, 09:48 PM
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Default KB19159 - Unable to install MR1 for BES 5.0 on a Windows 2008 Server

KB19159 - Unable to install Maintenance Release 1 for BlackBerry Enterprise Server 5.0 on a Windows 2008 Server


Environment

  • BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange
  • Windows Server® 2008
  • SDR319193


Overview

Maintenance Release 1 for BlackBerry Enterprise Server fails to install on Windows Server 2008. When performing the install for Maintenance Release 1, no error message is produced. The administrator double-clicks the setup file, and the installation does not start.


Cause

When running the setup application for the Maintenance Release 1 on Windows Server 2008. a permissions conflict might cause the setup application to close unexpectedly.


Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


Workaround

To work around this issue, perform the following steps:
  1. Create a shortcut for the besn500mr1.msp.
  2. Right-click the shortcut, and then click Properties.
  3. In the Target field, type the following text: msiexec.exe /update besn5001.msp_file_location.
  4. Click OK.
  5. Right-click the shortcut, and then click Run as .
  6. Select the following user option, and specify an administrator's login information.
  7. Click OK.


Additional Information

Example:
C:\Windows\System32\msiexec.exe /update "C:\Support Software\Blackberry Enterprise Server\BlackBerry Enterprise Server 5.0.0\BES50 SP1\besx500mr1.msp"

Or

msiexec.exe /update "C:\Support Software\Blackberry Enterprise Server\BlackBerry Enterprise Server 5.0.0\BES50 SP1\besx500mr1.msp"
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