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KB18566 - SRP is disconnected after upgrading to BlackBerry Enterprise Server 5.0
 
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Old 09-15-2009, 08:05 PM
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Default KB18566 - SRP is disconnected after upgrading to BlackBerry Enterprise Server 5.0

KB18566 - SRP is disconnected after upgrading to BlackBerry Enterprise Server version 5.0


Environment

  • BlackBerry® Enterprise Server 5.0
  • Remote BlackBerry Router using a non-standard port
  • SDR354215



Overview

After upgrading the BlackBerry Enterprise Server software to version 5.0, the Server Routing Protocol (SRP) status is showing disconnected.



Cause

A remote BlackBerry Router using a non-standard port will lose its configuration settings after the BlackBerry Enterprise Server software is upgraded to version 5.0.



Resolution


  1. In the BlackBerry Administration Service under Servers and Components:
    1. Select BlackBerry Solution Topology.
    2. Select BlackBerry Domain.
    3. Select Component View.
    4. Select BlackBerry Enterprise Server.
    5. Select BES name.
  2. Select Edit Instance.
  3. Modify the SRP Addresses and Port Override to the correct remote router settings.



Additional Information

This will only affect remote BlackBerry Routers that are using non-standard ports. If a default port is used, then the router settings are retained during the BlackBerry Enterprise Server version 5.0 upgrade.
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