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KB05036 - Service specific error 5003, 5007 or 5502 when starting the Policy and ...
 
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Old 09-15-2009, 08:02 PM
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Default KB05036 - Service specific error 5003, 5007 or 5502 when starting the Policy and ...

KB05036 - Service specific error 5003, 5007 or 5502 when starting the Policy and Synchronization Services


Environment

  • BlackBerry® Enterprise Server version 4.1
  • SDR74440



Overview

After upgrading from BlackBerry Enterprise Server 4.0 to 4.1, all of the BlackBerry services start except for the following:
  • the BlackBerry Attachment Service
  • the BlackBerry Policy Service, which receives service-specific error 5003
  • the BlackBerry Synchronization Service, which receives service-specific error 5007 or 5502



Resolution

Install or upgrade the MSXML Parser to 4.0 Service Pack 2. You can obtain the MSXML Parser in one of the following ways:
  • Extract the BlackBerry Enterprise Server installation package. Go to the Tools folder and run the msxml.msi file.
  • Download the msxml.msi file from the Microsoft Download Center.
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