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KB11507 - An IT policy error occurs after moving a BlackBerry smartphone user to ...
 
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Old 09-15-2009, 08:01 PM
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Default KB11507 - An IT policy error occurs after moving a BlackBerry smartphone user to ...

KB11507 - An IT policy error occurs after moving a BlackBerry smartphone user to a BlackBerry Enterprise Server with a different BlackBerry Configuration Database


Environment

  • BlackBerry® Enterprise Server version 4.0 or later



Overview

An IT policy error occurs after moving a BlackBerry smartphone user to a BlackBerry Enterprise Server with a different BlackBerry Configuration Database.



Cause

The IT policy for the BlackBerry smartphone user is associated with a different BlackBerry Configuration Database.



Resolution

To resolve this issue, perform a Security Wipe on the BlackBerry smartphone to apply a new IT policy. For more information, see KB02318.
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