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KB11751 - Invalid properties in message service table
 
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Old 09-14-2009, 10:14 PM
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Default KB11751 - Invalid properties in message service table

KB11751 - Invalid properties in message service table


Environment

  • BlackBerry® Enterprise Server
  • Microsoft® Exchange



Overview

The following error message appears when trying to open Edit Mapi Profile from the BlackBerry Enterprise Server:
Error: Invalid properties in message service table



Cause

The Messaging Application Programming Interface (MAPI) profile is corrupt.



Resolution

Important: Restarting BlackBerry Enterprise Server services will delay message delivery to BlackBerry devices. For more information, see KB04789.
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft Windows® operating system. Document and back up the registry entries prior to implementing any changes.
To resolve the error, perform the following steps:
  1. Stop all BlackBerry services.
    1. Open Microsoft Windows Services. To do this, go to Control Panel and select Administrative Tools > Services.
    2. Stop each service that has a name that begins with BlackBerry.
  2. Open the registry editor and locate the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\
  3. Delete all profiles within this registry key and close the registry editor.
  4. Open the Exchange System Manager.
  5. Open BlackBerry Manager.
  6. Go to Start > Programs > BlackBerry Enterprise Server > Edit Mapi Profile.
  7. Start the BlackBerry services.
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