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KB11035 - Mail Agent crashes while processing a Calendar Slow Sync Bad Packet
 
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Old 09-14-2009, 09:52 PM
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Default KB11035 - Mail Agent crashes while processing a Calendar Slow Sync Bad Packet

KB11035 - Mail Agent crashes while processing a Calendar Slow Sync Bad Packet


Environment

  • BlackBerry®Enterprise Server software version 4.0
  • Microsoft® Exchange
  • SDR83405
  • SDR70163



Overview

The Mail Agent crashes during a calendar slow sync while processing a calendar item with a Start Date=Wed Dec 31 19:00:00 1969.
The following is displayed in the Messaging Agent (MAGT) logs:
[40000] (11/08 13:18:54):{0x1AC0} {user@user.com} UID=-1593190064 Received UIDCount=437

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com} Event flag=0x1

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com} Key Hash=dafa053b8618

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com} Record Hash=0x1b378b12

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com}-ParseSlowSyncRecords-Exits -Received records=437 bSuccess=OK

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com}-CheckSlowSyncCorrelation-Entering, Total Rec Count=1437, SessID=0x4551c5e1, Start Date=Wed Dec 31 19:00:00 1969, Payload=0



[40000] (11/08 13:18:54):{0x1AC0} {user@user.com}-Prv SessID=0x0, Current SessID=0x4551c5e1, Outstanding Rec Counts=0

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com}-current received=437, Previous received=0

[40000] (11/08 13:18:54):{0x1AC0} {user@user.com}-This is a new SlowSync SessID=0x4551c5e1

[30356] (11/08 13:18:54):{0x1AC0} {user@user.com} Sending CICAL_SYNC_ABORT to device, SessionId=1162986977, Reason=0x7

[40583] (11/08 13:18:54):{0x1AC0} {user@user.com} Sending packet to device, Size=51, Tag=31691, TransactionId=-984473715

[40279] (11/08 13:18:54):{0x1AC0} {user@user.com} SubmitToRelaySendQ, Tag=31691

[40000] (11/08 13:18:54):{0x1F7C} [BIPP] Send data, Tag=31691

[10000] (11/08 13:18:54):{0x1AC0} DefaultHandler - exception caught thread Id=0x1AC0

[10000] (11/08 13:18:54):{0x1AC0} DefaultHandler - Killing program

[30000] (11/08 13:18:54):{0x1AC0} Exception code: C0000005 ACCESS_VIOLATION

[30000] (11/08 13:18:54):{0x1AC0} Fault address: 00697972

[30000] (11/08 13:18:54):{0x1AC0} Registers: EAX=5DFD0DD6 EBX=00000473 ECX=5DFD0DD6 EDX=7FFFFFFF

[30000] (11/08 13:18:54):{0x1AC0} ESI=7FFFFFFE EDI=0074C35B EBP=03EBF6E8 ESP=03EBF494 EIP=00697972 FLG=00010206

[30000] (11/08 13:18:54):{0x1AC0} CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000

[30000] (11/08 13:18:54):{0x1AC0} ------------------Begin Stack Trace------------------



Cause

The Mail Agent is trying to process a Calendar Slow Sync Bad Packet.



Resolution

Complete one of the following:
  • Install BlackBerry Enterprise Server software version 4.0 Service Pack 5 (4.0.5). OR
  • Install BlackBerry Enterprise Server software version 4.1.



Workaround

Disable Wireless Calendaring for the BlackBerry smartphone user or assign the BlackBerry smartphone user to their own agent.


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