09-14-2009, 09:33 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB11882 - 'Unrecognized Document Format" error when attempting to open attachments...
KB11882 - 'Unrecognized Document Format" error when attempting to open attachments on the BlackBerry smartphone
Environment
- BlackBerry® Enterprise Server
- BlackBerry smartphone
Overview
When attempting to open an attachment on the BlackBerry smartphone, the following error message is received:
Unrecognized Document Format
Cause
This issue may be caused by one of the following:
- The BlackBerry Attachment Service is configured to prevent attachments of that type from being opened.
- The BlackBerry® Mobile Data System (BlackBerry MDS) is not running.
- There is not enough free space on the computer on which the BlackBerry Enterprise Server is installed.
Resolution
Complete the appropriate resolution for the cause.
Cause 1
The BlackBerry Attachment Service is configured to prevent attachments of that type from being opened.
Resolution 1
If the attachment format is supported by the BlackBerry Attachment Service, configure the BlackBerry Attachment Service to allow for the conversion of the specified attachment. For instructions, see KB11304 and KB13166.
Cause 2
The BlackBerry MDS is not running.
Resolution 2
Start the BlackBerry MDS and resend the attachment.
Cause 3
There is not enough free space on the computer on which the BlackBerry Enterprise Server is installed.
Resolution 3
Make sure that there is enough free space on the computer on which the BlackBerry Enterprise Server is installed to store the attachment.
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