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KB14715 - Unable to log in to BlackBerry Web Desktop Manager for BES 5.0
 
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Old 09-14-2009, 09:29 PM
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Default KB14715 - Unable to log in to BlackBerry Web Desktop Manager for BES 5.0

KB14715 - Unable to log in to BlackBerry Web Desktop Manager for BlackBerry Enterprise Server 5.0


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry® Web Desktop Manager



Overview

The BlackBerry smartphone user is unable to log in to BlackBerry Web Desktop Manager and receives the following error:
Error: The User name, Password, or Domain is not correct. Please re-enter.



Cause

The Lightweight Directory Access Protocol (LDAP) address is incorrect in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf\bas-config.properties.
The following error is displayed in the BAS-AS log file:
'LOGIN ERROR: Failed while getting ldap information javax.naming.NamingException: Cannot parse url: dc01.domain.com:389 [Root exception is java.net.MalformedURLException: Not an LDAP URL: dc01.domain.com:389]', nested exception: '



Resolution

To resolve this issue, in the BlackBerry Administration Service configuration file, go to the line that starts with emailExchange_ldapUrl= and make sure ldap:// and the port number are included, as shown in the following example:
emailExchange_ldapUrl=ldap://dc01.domain.com:389
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