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KB14647 - "Function open message store failed" when configuring synchronization
 
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Old 09-12-2009, 12:02 PM
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Default KB14647 - "Function open message store failed" when configuring synchronization

Environment

  • BlackBerry® Desktop Software
  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® Outlook® 2003
  • Microsoft® Outlook® 2007



Overview

When configuring an application for synchronization in BlackBerry Desktop Manager, you receive the following error message:
Function open message store failed



Cause

The Messaging Application Programming Interface (MAPI) profile, which facilitates data communication between Microsoft Outlook and the Microsoft® Exchange server, has been configured to use the Cached Exchange Mode feature. When this feature is turned on, Microsoft Outlook creates a local or duplicate copy of your mailbox on your computer. At times, this causes the synchronization feature of BlackBerry Desktop Software to try to read data from a .pst file instead of from the mailbox where your data is stored.



Resolution

To resolve this issue, follow these steps:
  1. Create a new MAPI profile. For instructions, see the Microsoft Knowledge Base article 829918.

    Note: when creating the MAPI profile, be sure not to select the Use Cached Exchange Mode check box in the Exchange Server Settings window.
  2. Configure BlackBerry Desktop Software to use the new MAPI profile. For instructions, see KB03650.
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