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KB16132 - Determine the BlackBerry State Database for a BlackBerry smartphone user
 
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Old 09-12-2009, 11:55 AM
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Default KB16132 - Determine the BlackBerry State Database for a BlackBerry smartphone user

KB16132 - Determine the BlackBerry State Database for a BlackBerry smartphone user


Environment

  • BlackBerry® Enterprise Server 4.0 and later for IBM® Lotus® Domino®



Overview

To determine a BlackBerry smartphone user's BlackBerry state database filename based on the BlackBerry smartphone user's display name, complete the following steps:
  1. Within the IBM Lotus Domino console or IBM® Lotus Notes® client, go to File > Database > Open.
  2. Within the Look In field, select the BlackBerry smartphone user's BlackBerry Enterprise Server.
  3. In the Folder List, go to BES > State. A list of BlackBerry smartphone users will be displayed.
  4. Select a BlackBerry smartphone user within the window.

To determine which BlackBerry smartphone user a BlackBerry state database belongs to, perform one of the following:
  1. In an IBM Lotus Notes client, open the BlackBerry state database .
  2. Click User Info view.
OR
  1. Open the BlackBerry Agent Log file.
  2. Search for the BlackBerry state database. [40055] (06/12 00:00:01):{0x1010} {<User name>/sales/<organization>} {<User name>/sales/<organization>} User settings: *local*, id=25, email=<User name>@<organization>.com, device=21000000, routing=S, mail {CN=MAIL01/OU=srv/O=<organization>!!mail\<user name>.nsf; Domino Version: 6.5.6.2, HF 0, FP -1438381559}, BBSD BES\state\1234567890.nsf, OTAFM=0x0000003F, OTAC=0x0000000B, DCSI=1
    Note: The BlackBerry Enterprise Server database should be located at C:\Lotus\Domino\Data\BES\state\
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