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KB10716 - Address Book entries do not synchronize correctly between the BlackBerry ..
 
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Old 09-02-2009, 10:28 PM
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Default KB10716 - Address Book entries do not synchronize correctly between the BlackBerry ..

KB10716 - Address Book entries do not synchronize correctly between the BlackBerry smartphone and the IBM Lotus Notes Client over the wireless network


Environment

  • BlackBerry® Enterprise Server version 4.0 - 4.1
  • IBM® Lotus® Domino®
  • IBM® Lotus® Notes®



Overview

Address Book entries do not synchronize correctly between the BlackBerry smartphone and the Lotus Notes Client over the wireless network.



Cause

There are multiple causes for this error.
Summary of Causes
  1. The settings for the Address Book synchronization have not been entered.
  2. The BlackBerry Enterprise Server can only synchronize with a server copy of the Address Book.



Resolution

Complete the appropriate resolution for your cause.
Cause 1
The Address Book has not been configured for wireless synchronization.
Resolution
To verify the settings for wireless data synchronization for the Address Book, see KB04323.


Cause 2
The BlackBerry Enterprise Server can only synchronize with a server copy of the Address Book.
Resolution
Synchronize with the local address book in the Lotus Notes client with the server copy.
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