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KB18725 - Some contact entries do not synchronize with the BlackBerry smartphone
 
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Old 09-02-2009, 10:26 PM
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Default KB18725 - Some contact entries do not synchronize with the BlackBerry smartphone

KB18725 - Some contact entries do not synchronize with the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server



Overview

Some contact entries do not synchronize wirelessly with the contact list on a BlackBerry smartphone.
Paired log entries in the Messaging Agent (MAGT) log file show the unique ID of the contact (Address Book) entry and the affected BlackBerry smartphone user.
Example:
[40000] (06/02 00:03:27.053):{0xF34} Address Book, checking updated document 43991CF4B082ADA0C12574E6002EF6D1 for user CN=Test User/O=TEST
[30000] (06/02 00:03:27.053):{0xF34} {CN=Test User/O=TEST} Record 0x9060A incompatible to device (lacks key fields), and will not be syned




Cause

When required key fields for a contact are empty, the contact cannot be synchronized with the contact list on the BlackBerry smartphone.
The required key fields are:
  • First Name
  • Last Name
  • Company Name



Resolution

Enter the missing contact information in the required key fields.
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