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KB13235 - Sent Items folder shows More Available when the Auto More feature is on
 
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Old 09-02-2009, 10:07 PM
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Default KB13235 - Sent Items folder shows More Available when the Auto More feature is on

KB13235 - Sent Items folder shows More Available when the Auto More feature is turned on


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry smartphone
  • Microsoft® Exchange
  • Microsoft® Outlook®
  • IBM® Lotus® Domino®
  • IBM® Lotus Notes®
  • Novell® GroupWise®



Overview

The Sent Items folder shows More Available on the BlackBerry smartphone even though the Auto More feature is turned on.




Cause

Email messages sent from the Microsoft Outlook email application do not include the message body within a Sent Item on the BlackBerry smartphone. This feature is by design.



Resolution

To view the email message body, select More from the menu on the BlackBerry smartphone.
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