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KB15977 - Unable to select "Rich Content Enabled" as true in the BlackBerry Manager
 
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Old 09-02-2009, 10:06 PM
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Default KB15977 - Unable to select "Rich Content Enabled" as true in the BlackBerry Manager

KB15977 - Unable to select "Rich Content Enabled" as true in the BlackBerry Manager


Environment

  • BlackBerry® Enterprise Server version 4.1.6 for Novell® GroupWise®



Overview

HTML email is not supported in BlackBerry Enterprise Server version 4.1.6 for Novell GroupWise, and the option can not be enabled in the BlackBerry Manager.



Cause

Limitation on 6.5.7 client, Novell has not ported required API calls from 7.0 to 6.5 for handling HTML email rendering from the BES to handheld.



Resolution

Upgrade the Novell GroupWise client to 7.0.2 HP1a or later. Please see KB04164 for more information on upgrading the Novell GroupWise Client to a supported version.
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