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KB12789 - Check the BES account permissions on a BlackBerry smartphone user's mailbox
 
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Old 09-02-2009, 10:02 PM
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Default KB12789 - Check the BES account permissions on a BlackBerry smartphone user's mailbox

KB12789 - Check the BlackBerry Enterprise Server service account permissions on a BlackBerry smartphone user's mailbox


Environment

  • BlackBerry® Enterprise Server versions 3.6, 4.0 and 4.1
  • Microsoft® Exchange Server 2000, 2003, 2007



Overview

To check the BlackBerry Enterprise Server service account permissions on a BlackBerry smartphone user's mailbox, complete the following steps:
Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003
  1. Open Exchange System Manager.
  2. Expand Administrative Groups.
  3. Expand the Administrative Group to which the affected BlackBerry smartphone user belongs.
  4. Expand Servers.
  5. Expand the Microsoft Exchange Server name that contains the affected BlackBerry smartphone user's mailbox.
  6. Expand Storage Group.
  7. Expand Mailbox Store.
  8. Click on Mailboxes.
  9. Find the mailbox for the affected BlackBerry smartphone user.
  10. The user name listed under the Last Logged on by column should be the BlackBerry Enterprise Server service account (for example, DomainName\ServiceAccount). Note: If the BlackBerry Enterprise Server service account is not listed as the Last Logged on by user, then the BlackBerry Enterprise Server cannot retrieve email messages from the mailbox.
Microsoft Exchange Server 2007
  1. Expand Recipient Configuration.
  2. Choose Mailbox.
  3. Select the BlackBerry smartphone user.
  4. Right-click and choose Properties.
  5. In the General tab, check the Last Logged on by information.
Note: Microsoft Exchange Server 2007 is supported in BlackBerry Enterprise Server version 4.1 SP4 (4.1.4)
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