KB15023 - Update the BlackBerry Enterprise Server after an IBM Lotus Domino domain change


Environment

• BlackBerry® Enterprise Server versions 4.0 and 4.1 for IBM® Lotus® Domino®

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Overview

Task 1 - Update the BlackBerry Configuration Database
The following commands for updating the BlackBerry Configuration Database must be run while the BlackBerry Enterprise Server and the BlackBerry Enterprise Server services are stopped.
Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
Use the -E parameter for Windows Authentication or the -U parameter for Microsoft SQL Server Authentication.

1. Type OSQL - S <sqlservername> -U <username> and then press Enter on the keyboard.
2. Type the following commands in the specified order:

1> use

2> go

1> UPDATE serverconfig set servicename = 'CN=BES/O=XYZ' where servicename = 'CN=BBMail/ABC'

2> go

Task 2 - Change the BlackBerry smartphone users to the new messaging server
In BlackBerry Manager, complete the following steps:

1. Select the All Users tab.
2. From the main menu, select View > Choose Columns.
3. Add the Mail Server column to the visible columns, and then click OK.
4. Sort the BlackBerry smartphone user list by the Mail Server column.
5. Using the Shift key, select all the BlackBerry smartphone users that show the old mail server.
6. From the Account tasks, select Change Directory Server.
7. Select the new mail server from the drop-down list or type the name of the new mail server.
8. Click OK.

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