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KB14066 - Worker thread <thread number> not responding locking CDO mutex
 
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Old 09-02-2009, 09:55 PM
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Default KB14066 - Worker thread <thread number> not responding locking CDO mutex

KB14066 - Worker thread not responding locking CDO mutex


Environment

  • BlackBerry® Enterprise Server version 4.1 SP4 for Microsoft® Exchange
  • SDR141291



Overview

The BlackBerry smartphone user may report delays in receiving email messages, and the following entries appear in the Event Viewer log:
Event Type: Warning

Event Source: BlackBerry Messaging Agent Agent 2

Event Category: None

Event ID: 40578

Date: 8/10/2007

Time: 8:59:51 PM

User: N/A

Computer:

Description:

CDO helper - worker thread not responding, Starting.
Event Type: Warning

Event Source: BlackBerry Messaging Agent Agent 2

Event Category: None

Event ID: 40578

Date: 8/10/2007

Time: 8:59:50 PM

User: N/A

Computer:

Description:

CDO helper - worker thread not responding, Locking CDO mutex.



Cause

The issue is caused by an error within the Messaging Application Programming Interface (MAPI) subsystem during a profile creation. These errors may be transient and may be caused by temporary network connectivity issues, server performance, or other reasons.



Resolution

To resolve this issue, install BlackBerry Enterprise Server 4.1 SP4 MR2



Workaround

To workaround this issue, create a new registry key by completing the following steps:
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.
  1. Open the Registry Editor, and locate HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.
  2. Create DWORD MaxTimeoutOnCalHelper. Note: By default this key does not exist.
  3. Specify a value of decimal 180.
  4. Close the Registry Editor.
  5. Restart the BlackBerry Enterprise Server.
Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
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