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KB13512 - bbmgrw32.exe error message appears every minute in the Domino console
 
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Old 08-30-2009, 12:26 PM
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Default KB13512 - bbmgrw32.exe error message appears every minute in the Domino console

KB13512 - bbmgrw32.exe error message appears every minute in the IBM Lotus Domino console


Environment

  • BlackBerry® Enterprise Server for IBM® Lotus® Domino®



Overview

At some point the BlackBerry Manager has closed unexpectedly, generating the message. The following error message appears every minute in the Lotus Domino console:
Process C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\bbmgrw32.exe (7976/0x1F28) has terminated abnormally
Restarting BlackBerry Manager or the Lotus Domino console does not prevent the error message from appearing. The Domino Process Monitor causes the message to be repeatedly displayed. For more information, see Troubleshooting Lotus Domino hangs and crashes at www.ibm.com. To disable the Domino Process Monitor please review the Lotus Administrator help.
To identify why the error occurred originally, make sure the BlackBerry Manager's debug log level is at a minimum of 4. To verify the log level, complete the following steps:
  1. Open the Control Panel.
  2. Launch the BlackBerry Server Configuration Panel.
  3. Select the Logging tab.
  4. Scroll to the section for the BlackBerry Manager.
  5. Verify the Debug Log Level is set to 4 or higher.
Contact BlackBerry Technical Support for further investigation of the BlackBerry Enterprise Server logs.
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