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KB03910 - Assign a BlackBerry smartphone to a BlackBerry smartphone user
 
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Old 08-30-2009, 12:24 PM
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Default KB03910 - Assign a BlackBerry smartphone to a BlackBerry smartphone user

KB03910 - Assign a BlackBerry smartphone to a BlackBerry smartphone user


Environment

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server software version 4.0
  • BlackBerry® Desktop Manager



Overview

When you assign a BlackBerry smartphone to a user, the BlackBerry smartphone is associated with the BlackBerry smartphone user’s email account and service books are installed. You can assign a BlackBerry smartphone in one of the following ways:
  1. With the Handheld Configuration Tool
  2. With a Wireless Enterprise Activation
  3. With the BlackBerry® Desktop Manager
Note: Only one email address can be associated with a single personal identfication number (PIN) for BlackBerry smartphone users with accounts on the BlackBerry Enterprise Server. If the user already has a previous BlackBerry smartphone assigned, these steps will remove that association and assign the new BlackBerry smartphone to that user.

With the Handheld Configuration Tool using BlackBerry Enterprise Server software version 4.0
On the administration computer that runs the Handheld Configuration Tool, complete the following steps:
  1. Connect the BlackBerry smartphone.
  2. In the left pane of the Handheld Configuration Tool, click Handhelds.
  3. In the User Name list, select a BlackBerry smartphone user to assign to the BlackBerry smartphone.
  4. Click Assign Handheld to User.
  5. Select the BlackBerry smartphone for the user.
  6. Click OK.
With BlackBerry Manager using BlackBerry Enterprise Server software version 4.1
On the computer running BlackBerry Enterprise Server, open the BlackBerry Manager.
  1. Connect the BlackBerry smartphone.
  2. Highlight the BlackBerry Enterprise Server in the left pane.
  3. Highlight the BlackBerry device user account in the right pane.
  4. Click the Device Management link in the bottom pane.
  5. Click the Assign Device link under Device Management and select the appropriate BlackBerry smartphone to assign to this user.



With a Wireless Enterprise Activation
On the administration computer that runs BlackBerry Manager, the administrator deploys the BlackBerry smartphone wirelessly by generating an activation password and sending it to the BlackBerry smartphone user. Then, on the BlackBerry smartphone, the BlackBerry smartphone user enters the password provided by the admistrator to activate the BlackBerry smartphone wirelessly.
System Adminstrator Generates the Activation Password
  1. In BlackBerry Manager, select the server in the left pane.
  2. On the User Name list, select a user.
  3. Generate an activation password with one of the following procedures:
Right-click and select Generate and Email Wireless Activation Password. A message appears indicating the passwords have been generated. Click OK. The BlackBerry smartphone user receives the password in an email message.
OR
Right-click and select Properties. The User Properties window opens. In the Wireless Activation Section, click Set Activation Password. In the window that opens, type a password to be sent to the BlackBerry smartphone user. Re-type the password to confirm it. From the Password Expired In drop-down list, select the expiration time. Click OK. Notify the BlackBerry smartphone user of the new password.
BlackBerry smartphone user Activates the BlackBerry smartphone Wirelessly
  1. Turn the BlackBerry smartphone wireless transceiver on.
  2. On the BlackBerry smartphone, click the Enterprise Activation icon. The icon looks like a compass with four arrows pointing in different directions. If the icon is not displayed, click Options > Enterprise Activation.
  3. Enter your work email address and the password provided by the administrator.
  4. Open the menu.
  5. Select Activate from the menu. Your BlackBerry smartphone displays the activation progress. A message appears when the process is complete. Click OK.

With the BlackBerry Desktop Manager
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Note: If Connected does not appear in the title bar of BlackBerry Desktop Manager, as in the graphic below, go to Options > Connection Settings and select Detect.

If this is a new BlackBerry smartphone for a new user
  1. BlackBerry Desktop Manager displays a message asking you to generate a new encryption key. Click OK.
  2. Move the mouse randomly as the new encryption key is generated.
If this is a new BlackBerry smartphone for an existing user
  1. BlackBerry Desktop Manager displays a message asking if you would like to associate your messaging account with the new BlackBerry smartphone PIN.
  2. Click Yes.
  3. When prompted to generate a new encryption key, click OK.
  4. Move the mouse randomly as the new encryption key is generated.



Additional Information

For more information on assigning BlackBerry smartphones to users, see the Handheld Management Guide for your BlackBerry Enterprise Server.
  • BlackBerry Enterprise Server for Lotus Domino
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for Novell GroupWise
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