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KB11691 - BlackBerry Address Book does not synchronize with Microsoft Outlook
 
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Old 08-30-2009, 11:54 AM
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Default KB11691 - BlackBerry Address Book does not synchronize with Microsoft Outlook

KB11691 - BlackBerry Address Book does not synchronize with Microsoft Outlook


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphone



Overview

The Address Book on the BlackBerry smartphone does not synchronize with Microsoft® Outlook®.



Resolution

To resolve the Address Book synchronization problem, perform the following steps:
  1. Make sure the MAPI32.dll file on the BlackBerry Enterprise Server is the correct version. For information on MAPI32.dll versions, see KB02542.
  2. Verify the Microsoft Extensible Markup Language Parser (MSXML) is version 4.0 Service Pack 2.
  3. On the BlackBerry smartphone, select the Address Book.
  4. Click the trackwheel or trackball and select Options.
  5. Make sure that the Wireless Synchronization field is set to Yes.
  6. Change the Wireless Synchronization field to No.
  7. Click the trackwheel or trackball and select Save.
  8. Go back into Options and set Wireless Synchronization back to Yes.
  9. Click the trackwheel or trackball and select Save.
  10. Test synchronization by adding a contact in the Address Book of the BlackBerry smartphone.
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