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KB03820 - A winmail.dat file is attached to a received email message instead of ...
 
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Old 08-30-2009, 11:46 AM
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Default KB03820 - A winmail.dat file is attached to a received email message instead of ...

KB03820 - A winmail.dat file is attached to a received email message instead of the original attachment


Environment

  • BlackBerry® Device Software version 2.6 for a C++ based BlackBerry smartphone
  • BlackBerry Device Software version 3.6 for a Java® based BlackBerry smartphone
  • BlackBerry® Internet Service
  • Microsoft® Outlook® 97, 2000, 2003, and 2007



Overview

Some email messages that are received on the BlackBerry smartphone have a winmail.dat file attached instead of the original attachment. There is no Open Attachment option associated with this file.



Cause

The BlackBerry Internet Service is not compatible with rich text format (RTF) messages created with Microsoft Outlook 97 or 2000.
An RTF message sent from Microsoft Outlook 97 or 2000 without an attachment appears on the recipient's BlackBerry smartphone as a plain text message with the winmail.dat file attached. An RTF message sent from Microsoft Outlook 97, 2000 or 2003 with an attachment appears on the recipient's BlackBerry smartphone as a plain text message with the original attachment replaced by a winmail.dat file.
RTF messages sent from other email applications appear correctly on the BlackBerry smartphone.



Resolution

For information on preventing Microsoft Outlook from sending the windat.file as an attachment in RTF messages, go to support.microsoft.com, and search for preventing the winmail.dat file from being sent.



Workaround

Alternately, to avoid the winmail.dat attachment, configure Microsoft Outlook to use the plain text mail format.
  1. In the Tools menu, click Options.
  2. Click the Mail Format tab.
  3. From the Send in the message format drop-down list, select Plain Text.
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